SHIPPING / COMPLAINTS

Roar ships worldwide.

Within Greece, shipments executed using ACS Courier.

Within E.U and Non-EU countries, shipments executed using Hellenic Post Registered Service.

For more information, don’t hesitate to contact us.

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TERMS OF DELIVERY

GREECE

By Courier

 

  • CD / DVD / BLU RAY / T-SHIRT shipping:

4,00 € for one item, +1,00€ for each additional item.
*Double CD’s or CD’s + DVD (deluxe editions) counts as two items. 

 

  • Vinyl shipping:

4,00 € for one item, +1,00€ for each additional item.
*Double LP’s or LP’s + CD counts as two items.

 

*For boxsets or special editions, please contact us regarding the shipping costs.
EUROPEAN UNION

By Hellenic Postal Service (Registered)

  • CD / DVD / BLU RAY / T-SHIRT shipping:
    6,00€ for one item, +2.50€ for each additional item.
    *Double CD’s or CD’s + DVD (deluxe editions) counts as two items. 
  • Vinyl shipping:
    9,00€ for one item, +4,00€ for each additional item.
    *Double LP’s or LP’s + CD counts as two items.

*For boxsets or special editions, please contact us regarding the shipping costs.

  • NON EU-COUNTRIES

By Hellenic Postal Service (Registered)

  • CD / DVD / BLU RAY / T-SHIRT shipping:

7,00 € for one item, +2,50€ for each additional item.
*Double CD’s or CD’s + DVD (deluxe editions) counts as two items.

 

  • Vinyl shipping:

12,00 € for one item, +6,00€ for each additional item.
*Double LP’s or LP’s + CD counts as two items.

*For boxsets or special editions, please contact us regarding the shipping costs.

DELIVERY INFORMATION-RETURNS-ORDERS

Deliveries within the European Union (EU/EEC):

All prices in the web shop are displayed in Euro and include VAT (value-added tax, at present 23%). In addition we charge you the costs for shipping & handling and Cash On Delivery (where applicable).

 

Back orders / Pre-orders

If an order includes products not available for immediate shipping, it is possible to make a partial shipment and a repeat shipment will follow as soon as we restock the backordered items.

Returns & Refunds

Consumers may return any product they bought directly from INFINITY Entertainment Group if they just change their minds or decision, subject to the following terms and conditions:

  • The product must be returned within fourteen (14) calendar days, at the latest, from the date of purchase.
  • The returned product must not have been used, must be in perfect condition (as new), exactly as it was before it was sold, in its full, original packaging (box, plastic film, foam rubber, which must not be teared or damaged/altered) and must include the entire contents of the original packaging.
  • In order for a return to be accepted, the original purchase document (sales receipt, invoice) must be presented by the person who originally bought the product and whose information is shown on the purchase document.
  • The return shipping costs will be borne by the consumer, except when the products received are not the ones that had been ordered.
  • If the above conditions are met and the product return is accepted, consumers are entitled either to a store credit for the same value, in order to purchase another product, or to a cash refund, if the products had been paid for in cash. If the purchase was paid with a credit card, the transaction will be cancelled, and the refund will be credited to the credit card; no cash will be refunded.
  • The amount will be refunded to the customer either by cancelling the credit card transaction or by deposit to a bank account.
  • In case of repeat returns or where our company, at its absolute discretion, considers that the consumer is abusing his/her right to return the products or acts in bad faith, it will be entitled to refuse the product return, even if the above terms and conditions are met.
  • INFINITY Entertainment Group and INFINITY Entertainment Group reserve the right to revoke or amend its return policy at any time, by publishing the relevant new terms and conditions at its website.
  • INFINITY Entertainment Group packages products in the best possible manner, in order to avoid any accident during transport. It will bear no liability for any accident or damage occurring during shipment.
  • For shipments to Cyprus, the prices are only valid from Greece to Cyprus and not for the opposite direction. In the event of a product return, the consumer will bear the shipping costs! Prices apply also for remote areas in Cyprus, with delivery times of 7-11 days.

Order Status

In order to view the progress of your order, you may sign in to our website with your username, or use the Contact us link or call us at: +30 23920 57732